I love looking at where we are, working out where we want to be, and creating things to get us there
In the last few years there has been a proliferation of organisations using the word “customer”, as they realign their organisations to be more customer-focused, create new teams that prioritise the customer, and generally declare their allegiance to “the customer”. Local government is no exception to this trend. It is important to be [...]
Matt Lane
Every year the Association of Local Government Information Management (ALGIM) host a web and digital conference (this year it was deftly merged with the customer experience/service conference). This conference includes several awards across several categories. I was lucky enough to attend ALGIM this year, and wanted to share [...]
Matt Lane
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