My family moved from Taupō to Wellington when I was 9. Once a fortnight my mum would drive us up State Highway 1 in our van for the weekend while Dad stayed in Wellington to work. On one occasion, just outside of Levin, a rock flicked up from a passing truck and shattered our windscreen. […]
Matt Lane
“One morning, as Gregor Samsa was waking up from anxious dreams, he discovered that in bed he had been changed into a monstrous verminous bug. He lay on his armour-hard back and saw, as he lifted his head up a little, his brown, arched abdomen divided up into rigid bow-like sections. From this height the […]
Matt Lane
In the last few years there has been a proliferation of organisations using the word “customer”, as they realign their organisations to be more customer-focused, create new teams that prioritise the customer, and generally declare their allegiance to “the customer”. Local government is no exception to this trend. It is important to be [...]
Matt Lane
Trialing new tools on the Council's intranet to better understand our users
Matt Lane
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